Atana Hotels Privacy Policy
Effective Date
1 September 2025
Introduction
At Atana Hotels, your privacy is important to us. This Privacy Policy describes how we collect, use, protect, and share your information when you use our website or make a booking. It also outlines your rights and how to contact us for any questions.
1. Information We Collect
We may collect the following types of information when you use our site, make a booking, or interact with us:
- Personal details (e.g., full name, contact number, email address)
- Payment information (e.g., credit card details – processed securely)
- Stay preferences (e.g., room type, amenities requested)
- Nationality or ID (where required by Omani law)
- IP address and browsing behavior for analytics and security
2. How We Use Your Information
- We use the information to:
- Process bookings and payments
- Provide hotel services and guest support
- Communicate with you about your reservation
- Personalize your experience (e.g., room preferences)
- Improve our services, website, and customer satisfaction
- Comply with legal or governmental authorities, as required by law in Oman
3. Sharing of Information
We do not sell your data. However, we may share your information with:
- OMRAN Group and affiliated operators under Dhiaffa.
- Trusted third-party service providers (e.g., payment processors, booking platforms)
- Legal or governmental authorities, as required by law in Oman
4. Data Security
We implement strict security measures to protect your personal data, including encryption, firewalls, and access controls. However, no internet system is 100% secure. We encourage you to use secure networks when accessing our site.
5. Cookies & Tracking
Our website uses cookies and similar technologies to improve user experience, analyze traffic, and measure marketing performance. You can manage cookie settings in your browser. Continued use of our website constitutes acceptance of these technologies.
6. Retention Period
We retain your data only as long as necessary to fulfill the purposes outlined above or as required under Omani laws.
7. Your Rights
Depending on your country of residence, you may have the right to:
- Request access or correction to your data
- Ask for the deletion of your personal data
- Opt-out of marketing communications
- To exercise your rights, email: privacy@atanahotels.com
8. Third-Party Links
Our site may contain links to third-party websites. This Privacy Policy does not apply to those sites. Please review their privacy terms independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
Atana Hotels – Privacy Team
stay@atanahotels.com